Returns & Refunds
Return & Refund Policy
Last Updated: September 10, 2026
At Baig Buy, we want you to shop with confidence. If there is a problem with your order, we're here to help.
1. 3-Day Return Policy
You have 3 days after receiving your parcel to request a return.
To be eligible for a return, the item must:
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Be in the same condition as received.
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Be unused and unworn.
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Include its original packaging, tags, and accessories where applicable.
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Have proof of purchase or your order details.
Important: Return requests made after 3 days of receiving the parcel may not be accepted.
2. How to Request a Return
To request a return, contact us at:
Please provide your order number, reason for return, and relevant photos/videos if needed so we can review your request quickly.
Please do not send an item back before your return has been confirmed by our team. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Wrong Item
Please check your parcel as soon as you receive it.
If you receive:
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A damaged product
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A defective product
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The wrong product
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A missing item
contact us as soon as possible, preferably within 3 days of delivery, so we can investigate the issue and provide an appropriate solution.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
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Used or opened personal-care products where hygiene prevents resale.
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Products damaged after delivery due to customer misuse.
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Items without their original packaging or accessories, where applicable.
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Sale or clearance items, unless they arrive damaged, defective, or incorrect.
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Gift cards.
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Customized or personalized products, unless they arrive damaged, defective, or incorrect.
If you're unsure whether your item qualifies, please contact us before sending it back.
5. Refunds
Once your return is received and inspected, we will confirm whether your refund has been approved.
If your return is approved, your refund will be processed within 10 days after return confirmation.
The refund will be issued using the applicable payment method used for your purchase, subject to the payment method and applicable processing times.
Please note that banks or payment providers may require additional time to reflect the refund in your account.
6. Exchanges
If you want a different product, size, color, or variant, please contact us.
Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.
7. Return Shipping
Return shipping arrangements and costs may depend on the reason for the return.
If the item is damaged, defective, or incorrect due to our error, please contact us before returning it so we can provide the appropriate instructions.
For other returns, return shipping may be the customer's responsibility.
8. Order Confirmation & Delivery
Please make sure your name, phone number, and delivery address are correct when placing your order.
Once an order has been dispatched, cancellation or address changes may not always be possible.
9. Contact Us
Need help with a return or refund? We're here to help.
📧 Email: baigbuyofficials@gmail.com
📍 Baig Buy — Lahore City, 54000, Pakistan
Shop with confidence — your satisfaction matters to us.